If you bought directly from WhiteBridge as a private individual, you can cancel your order within 30 days without giving a reason. Your payment will be refunded within 14 days of support receiving your request.

Request your refund by email

  1. Email help@whitebridge.ai, ideally from the address you used for the purchase.
  2. Say that you want to cancel your order and receive a refund.
  3. Include your Order ID or a screenshot of the invoice (you can find the Order ID in the email we sent when you paid), the payment date and amount, the last 4 digits of the card that was charged, and your contact details. If you have made more than one purchase, say which one you want refunded.
    Inbox row showing an email from WhiteBridge with the subject WhiteBridge – Invoice for Your Report Payment.
    Invoice emails come from WhiteBridge with the subject “WhiteBridge – Invoice for Your Report Payment”. View full sizeCaptured 29 September 2026.
    WhiteBridge invoice email with View invoice and Request a refund buttons, and the Order ID field outlined in red.
    Your Order ID is under ORDER ID (outlined in red). The email also has View invoice and Request a refund buttons. The Order ID and billing details are hidden here. View full sizeCaptured 29 September 2026.
Email support for a refund

We usually reply within a day or two.

Paid through Apple?

Purchases made in the iOS app are billed by Apple, so Apple handles those refunds. Follow our guide to request a refund from Apple.

Read the full policy in our Terms of Service, section 7.