What if someone else has accessed my account?

If you think someone else has used your account, contact our support team as soon as possible.

What to include

Describe the activity you do not recognize and when it happened. Include your account email and any related order or report references.

Secure the account you sign in with, such as your email, Google, or Microsoft account, using that provider’s official recovery and security tools. Never share passwords, verification codes, or API keys in a support message.

If there is also a payment you do not recognize, include its date and amount so it can be reviewed.