Our Terms of Service say a report is added to your account within 2–10 minutes after a report credit is used.

If your report has not arrived

  1. Check your account and your purchase inbox, including the spam or junk folder.
  2. Check whether you are waiting for a report you have requested or for credits from a payment. For missing credits, see I paid, but my report credits are missing.
  3. If your report has taken longer than 10 minutes, send support your account email, the report link if you have it, and when you requested the report.
Report processing card with a progress bar and estimated time.
A report can show stages such as Collecting public data. The time shown is an estimate. View full sizeCaptured 22 September 2026.
Green Success message stating Your report is ready.
The processing card changes to a success message when the report is ready. Source counts vary by report. View full sizeCaptured 22 September 2026.

Do not request the same paid report again just to refresh it. If you see an error, include its exact wording.

Contact support